Returns and Refunds Policy

Returns & Refunds Policy

At Vitalyx Fitness, we work with authorized manufacturers and fulfillment partners across the United States. Because many items ship directly from supplier facilities, all return and refund requests must follow the process below to ensure proper authorization and handling.

Return Window

We accept return requests within 30 days of delivery.

If 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

Eligibility Requirements

To be eligible for a return, your item must meet the requirements below:

General Return Condition Requirements

  • The item must be unused and in the same condition you received it

  • The item must be returned in its original packaging, including all parts, accessories, manuals, and inserts

  • You must provide proof of purchase (order number, receipt, or confirmation email)

Damaged or Defective Items

If your item arrives damaged or defective, you must notify us within 7 days of delivery so we can document the issue and initiate the appropriate resolution with the carrier and manufacturer.

Your message should include:

  • Your order number

  • Photos of the outside packaging and all visible damage

  • Photos of the product damage or defect

  • A brief description of the issue

If damage is not reported within 7 days of delivery, the carrier or manufacturer may deny the claim, which can impact eligibility for a refund or replacement.

Orders Marked Delivered but Not Received

If tracking shows “delivered” but you did not receive the package, notify us as soon as possible. Vitalyx Fitness will verify delivery information with the carrier and may require a claim process. Resolution timelines vary depending on the carrier investigation.

Non Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items marked final sale or non returnable

  • Items that have been used, assembled, or altered

  • Items missing original packaging or components

  • Items returned damaged due to improper packaging by the customer

  • Gift cards

  • Products with manufacturer imposed return restrictions

If a manufacturer has specific return limitations for a product, those terms will apply.

How to Start a Return

To start a return request, contact us at:

support@vitalyxfitness.com

Please include:

  • Order number

  • Item(s) you want to return

  • Reason for return

  • Photos if the item is damaged or defective

If your return is approved, we will provide return instructions. In some cases, we may provide a return shipping label. In other cases, returns may be shipped using a carrier and method specified in the authorization instructions.

Items sent back without return authorization will not be accepted.

Please do not send your purchase directly back to the manufacturer unless we instruct you to.

Return Shipping and Fees

  • For standard returns, customers are responsible for return shipping costs

  • Restocking fees may apply depending on the product category and manufacturer policy

  • If a return is refused, canceled in transit, or returned without authorization, additional fees may apply

Any applicable fees will be disclosed during the return authorization process.

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or denial.

If approved:

  • Your refund will be issued to the original payment method

  • Processing timelines vary by payment provider, but most refunds appear within 5–10 business days after approval

  • Original shipping fees are non refundable unless the return is due to an error on our part or an approved damage or defect claim

Refund timelines may vary depending on manufacturer processing requirements.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider as posting times can vary

  3. Contact your bank as additional processing time may apply

  4. If the refund still has not posted, contact us at support@vitalyxfitness.com and we will assist

Exchanges

We replace items only when they are defective, damaged, or arrive non functional.

If you need an exchange for the same item, email:
 support@vitalyxfitness.com

We will coordinate the fastest available resolution based on manufacturer inventory and shipping options.

Disclaimer

Vitalyx Fitness is an authorized retail outlet for premium brands and is not the manufacturer itself. Return approvals, replacement availability, and processing timelines may vary by brand and product category.